SmallBizGenius Analysis
Dickblick, also known as Blick Art Materials, is a popular supplier for artists and crafters, offering a wide selection of products. While customers consistently praise the company's extensive inventory and competitive prices, some express concerns about shipping costs and occasional delays.
Category Breakdown
Scores based on analysis of 268 recent reviews
Product Selection
9.5/10Reviewers consistently praise Blick's wide selection of art supplies, noting that they can find almost anything they need. Many describe the selection as 'huge' and appreciate the variety of items available for different art forms.
55 reviews mention thisPricing & Value
8.0/10Many reviewers mention that Blick offers competitive prices, often being the best price they can find for specific items. Customers appreciate the value they receive for the quality of the products.
40 reviews mention thisCustomer Service
7.0/10Several reviewers highlight positive experiences with Blick's customer service, noting that issues are quickly resolved. Some reviewers specifically mentioned that customer service promptly addressed issues with damaged or missing items.
25 reviews mention thisShipping & Delivery
5.0/10Shipping costs and delivery times are a common concern, with some reviewers finding the shipping expensive, especially for small orders. Some reviewers also mentioned delays in shipping, although others praised the promptness.
30 reviews mention thisWebsite Experience
8.5/10Several reviewers find the website easy to use and navigate, making the ordering process simple. Customers appreciate the user-friendly interface and the ability to easily find the items they need.
15 reviews mention thisProduct Quality
7.5/10Most reviewers are satisfied with the quality of the products they receive from Blick. However, a few reviewers reported receiving damaged or defective items.
10 reviews mention thisBackorders
4.0/10A few reviewers mentioned issues with backordered items, including delays in notification and fulfillment. Some customers were frustrated by the lack of communication regarding backordered products.
5 reviews mention thisPros & Cons
What Customers Love
"The vast selection of art supplies and other art materials I was like a kid in a candy store."
"Blick always has the best materials at the best prices out there."
"Problems with deliveries are quickly fixed, without even needing proof of error or waiting for returns to process."
"Items are easy to find and quality/price is easy to select as well."
"Excellent service. Ordered from the uk and it arrived a couple days. Thats really impressive."
Common Complaints
"Spent $18 in total (small items, 9 Faber Castell Gelatos to be exact) and was charged $10 shipping to ship them via USPS."
"Shipping is rather slow."
"The same backorder problem. Money out of ur account right away! Called a few times c)service makes u feel like u misunderstood. No notification email advising back ordered product."
"They've been shipping my pencils ink and other goods in a poor manner. It looks like they threw them into the box then crammed paper in along with the invoice."
"Difficult to return when it is defective! TERRIBLE QUALITY!: This review is about my last order and not easy access to return option."
Common Questions About Dickblick
Answers derived from customer review patterns
Is Dickblick legit and trustworthy?
Based on the reviews, Dickblick is generally considered a legitimate and trustworthy supplier of art materials. Many customers praise their extensive selection, competitive prices, and helpful customer service. However, some reviewers have reported issues with shipping costs and occasional delays, so it's important to be aware of these potential drawbacks. Overall, the positive experiences outweigh the negative, suggesting that Dickblick is a reliable option for purchasing art supplies.
Based on 45 reviewsDoes Dickblick have good customer service?
Many reviewers report positive experiences with Dickblick's customer service, noting that representatives are helpful and responsive. Customers have mentioned that customer service promptly addresses issues with damaged or missing items and resolves problems efficiently. However, a few reviewers have expressed dissatisfaction with the customer service, particularly regarding backordered items and returns. On balance, the majority of reviews suggest that Dickblick provides good customer service.
Based on 25 reviewsIs Dickblick worth it for small business?
For small businesses, Dickblick can be a worthwhile source for art supplies due to its extensive product selection and competitive prices. The ability to find a wide range of materials in one place can save time and effort. However, small businesses should carefully consider the shipping costs, especially for smaller orders, and factor in potential delays. If a small business can meet the free shipping threshold or requires a diverse range of art materials, Dickblick is likely a valuable option.
Based on 30 reviewsWhat is Dickblick's return policy like?
The reviews do not provide extensive details about Dickblick's formal return policy. One reviewer mentioned difficulty in returning a defective item, suggesting that the process may not always be straightforward. It's advisable to review Dickblick's official website or contact customer service directly for the most accurate and up-to-date information on their return policy before making a purchase. This will help ensure a smooth experience if a return becomes necessary.
Based on 2 reviewsWhy is Dickblick's shipping so expensive?
Several reviewers express concerns about high shipping costs, particularly for smaller orders. The reviews don't explicitly state the reasons for the shipping expenses, but it's possible that they are related to factors such as packaging costs, shipping distance, or the weight and dimensions of the items. It's also worth noting that Dickblick offers free shipping for orders over a certain amount, which may incentivize customers to consolidate their purchases to avoid shipping fees.
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